Sunday, June 22, 2008

Bricks cleaned..but a major issue with the re-bricking

We had a major issue this week because when the bricks were redone at the front of the house, a draw-wire that was installed in the brickwork by our automation contractor (for pulling wires for a video doorbell) was moved away from it's original position and then mortared into the bricks. A draw-wire is useless if it's in the wrong position or you can't pull on the draw-wire because it's buried in mortar!!! The builder may have to pull out a lot of bricks to fix the problem.

The bricks were cleaned this week. The side garage door frame copped a hammering (again) from the acid because the frame had not been protected. The building inspector we hired told them to protect the door before cleaning the bricks but some people don't listen. We've been told the corrosion will be scraped off before they paint, so we'll see.

Have a look at the photo:


The brickwork is mostly good........

....but some of the old faults like bricks overhanging the slab (disguised with lots of mortar)....
....and cracked bricks in certain areas (under alfresco doors)...
Unfortunately, because the builder has tried to re-use the other items around the bricks, we have some other faults, especially with the pergola on the front elevation...
The timber cross beam doesn't reach bricks, there is a gap with the guttering to the bricks and the round moulding is not flush against the bricks....

....and the front board is split at the second bottom nail and chipped at the top.

Our patience is wearing thin with all these issues that just keep continuing to occur. The positive thing is we are making some progress.

3 comments:

Anonymous said...

Sorry to hear about all your troubles so far.. I've heard so much about the bad customer service that EB provide... is all the bad press true? Good luck with the rest of your build!

jamie&kath said...

I think a lot of builders provide poor customer service. Building really needs to be more regulated. The problem is, builders don't see much repeat business so they don't care so much about customer service. Builders don't understand one unhappy customer can cost them quite a few jobs.

I'd say Eden Brae's customer service is about the same as any other project builder.

Anonymous said...

Hi guys, dread reading how much trouble you're having with EB, since we'll be starting our build with them in a month or so !!!
Our CSR (Sally-she's ok with me using her name)is absolutely a wonder- efficient, quick, knowledgable. I can't say enough about how professional she has been.

Just wish that same professionalism will transfer over to whoever our site supervisor will be. Me thinks the odds are against that happening.

Best wishes to you both that all your problems are resolved quickly.

Yvonne