A slight slip-up had occurred when our HIA insurance certificate arrived in the mail. When we checked the insurance certificate, we noticed the insurance was for the wrong block! In fact, the block insured was 3 blocks away from ours.
We're pretty sure the insurer (Vero) made the mistake because all of Eden Brae's documentation states the correct block. The strange thing is that the insurer will not insure the correct block until we return the original insurance certificate they sent us. So much for Vero's customer service. Eden Brae were quite good about the whole thing and apologised profusely for the stuff-up.
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