We had a hiccup with the electrical pricing but that was sorted out exceptionally well with Sara at Eden Brae. The next hiccup we had was when we wanted to use a specialist automation company for our security, automation and lighting control. One of us had used Automated Lifestyles in the past when building with Gremmo Homes (if you can afford to build with these guys, do it) and their work and service was exemplary.
Eden Brae themselves did not appear to have a problem with this scenario, but the electrical contractor kicked up a minor stink. Eden Brae's electrical contractor sub-contracts their home automation stuff to another company but we prefer Automated Lifestyles. Automated Lifestyles are only a stone's throw away should any issues come up and we know what to expect when we deal with them. We can deal direct with the company principal rather than going through the builder, the electrician and then finally their sub-contractor. Eden Brae's electrician is also located 2 hours drive from our home.
At the end of the day, the contract specifies that our contractor can do the automation and Sara at Eden Brae didn't think there would be any issues.
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