Yesterday we had another look at the premises and found a lot of faults still weren't rectified from the the pre-handover inspection of 2 weeks ago. The construction manager was out there with the site supervisor. We've found the construction manager the most professional of all the staff at Eden Brae.
After giving a spray about the service in writing (mind you it was backed up with facts and examples and wasn't too emotional), the construction manager rang us today and is going to sort out the remainder of all the issues. We are no longer dealing with our site supervisor and dealing directly with the construction manager and area manager. The construction manager is very unhappy with the service we've received.
The construction manager has also kindly offered to pay for another inspection from Howard Ryan to make sure everything is A-OK for settlement. This sort of service is above and beyond what we would expect but it's nice to know despite all our problems there are some professional people at Eden Brae willing to go the extra mile.
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4 comments:
Hi jamie and Kath. Great to see you are getting better service now. Could I ask what you think of the inspection from Howard Ryan? We are not building with Eden Brae but we are not sure whether we should use Howard or Tyrells (which Eden Brae uses).If you prefer, you can pm "sammy"in the forum. Thanks for your help.
Sammy
Tyrrell's pick up a lot of paint blemishes but in my case didn't inspect the outside or possibly not even the frame. Howard is probably better for identifying structural faults and also telling you whether things you might be concerned about are really issues. Howard provides very good after sales service as well.
Hi Kath and Jamie.
My husband only discovered your blog on friday and we have loved reading it. We are thinking of bulding with EB and it has been helpful to get another opinion on the process. Did you have the independent inspection with Howard Ryan built into your contract with Eden Brae? Are you paying for it or is Eden Brae? Thanks for your help...Karen.
We paid for 2 inspections by Howard and Eden Brae paid for one more as a goodwill gesture because we were unhappy with what was happening. You don't have to add inspectors into the contract because the Home Building Act allows you or a designated "agent" access at any time to inspect the building works, providing you do not unduly delay the building process.
Good luck!
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