Alfresco brickwork stripped out for rectification above windowNow for a lot of negatives.
Numerous issues, such as stormwater drains being blocked, lots of cracked bricks, incompletely sealed windows, leaking taps and so on keep coming up and hopefully these issues will be sorted out.
Brickwork that was supposed to be rectification work, but still has not sealed the window sufficiently
Stormwater pipe blocked with clayOur flooring went in this week, Blackbutt from Sydney Flooring. Unfortunately, the painter and site supervisor are intending on treating our timber floor as if it doesn't exist. Dropping paint all over it, not using drop sheets and so on.
Eden Brae advised us to install timber flooring at this stage and then sand and finish after settlement. Our contract says Eden Brae will take all care will be taken to protect the floor from any damage but apparently to these guys, all care means no care. Apparently, 5 minutes to put some drop sheets down is too much work and is somehow providing over and above "all care". However, the site supervisor did tell me they would use dropsheets to protect the kitchen if it were installed, because Eden Brae provide the kitchen. They just won't use dropsheets to protect anything not provided by them. Considering their advice their initial advice and the contract, you can make your mind up on that sort of form! We even have to mask the edges of our skirting ourselves because in the painters own words "he doesn't get paid enough to not treat the floor as if it were going to be covered".
Floors, skirting and plasterboard. You can see the masking around the skirting for the painter.
3 comments:
Hi, we are only in early tender prepration stage & are unhappy with EB so far. Lots of stalling, lots of salesman hype. Reading your experiences & other's reviews, is making us think twice about going with them. The problem though, is that the atrocious customer service seems to be standard for this industry. So who on earth do you go with? Are you permitted to go on site at regular times? Have you included these inspections in your contract with EB? And if you did, how strongly did you have to insist for this to be included?
No problems with getting the inspectors in. There is nothing in the contract about the inspector but the house has to be built to the Australian Building Code. Therefore, Eden Brae don't really have a problem with an inspector.
My site supervisor basically lets me onsite when I like because he knows I've got some common sense and I've got the same goal as him - to get the job done.
Eden Brae are reasonably good if your want stock standard stuff. Once things start to get a bit non-standard, Eden Brae stuggle a bit. It seems the more detail you provide, the harder things are and the more stuff-ups occur. It's wierd.
Good luck with everything. If you have problems, go and see Bede at the Kellyville display home (he's in Thailand for another week though). Bede can normally sort out most of the pre-sales issues.
We signed with Eden Brae May last year and have only recently seen building start.There was a lot of stalling over paperwork and basically since paying the first deposit, we have had bad service. There has been quite a few mistakes made by them but we are paying for the to be fixed up. We feel as though we were promised the earth but so far haven't got it. We would be interested to find out if people have been happy with the finished product, or does the nightmare continue?
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